Refund policy

At Blenzly, we want you to be satisfied with your purchase. We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.

Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging.

  • All tags, labels, and accessories must remain attached and included.

  • You must provide proof of purchase or your order number.

  • Items that show signs of use, damage, alteration, or improper handling may not be accepted.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personalized or custom-made products

  • Gift cards

  • Items marked as final sale

  • Products damaged due to misuse or improper care

How to Start a Return

To initiate a return, please contact us through our Contact Page within 14 days of receiving your order.

Please include your order number and the reason for your return. Our team will provide further instructions if your return is approved.

Do not send any items back without first contacting us.

Return Shipping

Unless the item is defective, damaged, or incorrect due to our error, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping service, as we cannot be responsible for returned items lost in transit.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible through our Contact Page and include your order details and clear photos of the issue.

We will review the request and provide an appropriate solution.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to complete the refund.

Original shipping charges, where applicable, are non-refundable unless the return is due to an error on our part.

Exchanges

If you need a different item, size, or variant, please contact us through our Contact Page. Exchange availability depends on current stock.

Contact Us

For all return, refund, or exchange requests, please contact us through the Contact Page on our website.